Celestron 127EQ review

I opted for this telescope to get an idea of the quality of product Celestron produces before investing in a more high-tech and larger telescope.
Out of the box there were parts missing and broken. Celestron wants you to call about product problems and not return merchandise. I tried calling tech support four times and was on hold for over 90 minutes each time before being disconnected.
I submitted a ticket on their website. That was over a month ago and still no answer.
The scope I bought was sturdy and quite heavy and still worked with the broken pieces. The directions required some medium skill so if your not technically inclined avoid this telescope. In addition the telescope is difficult to maneuver and use so be prepared there as well.
But I would seriously encourage anyone interested in a telescope to do thorough research on the different manufacturers before settling on a Celestron. I'm not giving this scope a poor rating but if I had any idea about Celestron's customer service I would have NEVER considered them in the first place. Buyer Beware!!More detail ...